GDENA PartnershipSales performance and customer relations
Turn more enquiries into customers, and keep the ones you have. A clear organisation, reliable figures and teams trained on the job.
Turn more enquiries into customers, and keep the ones you have. A clear organisation, reliable figures and teams trained on the job.
The situations that most often bring us in.
On the ground, with your teams, until the new organisation runs on its own.
Listening to teams and customers, observing calls and meetings, analysing the customer journey and existing figures.
Handling and follow-up processes, clear roles, contact tracking codes, procedures in your CRM.
Simple, tracked KPIs: contacts handled per day, contact rate, conversion rate, list yield.
Welcome, active listening, questioning, persuasion, objection handling, closing and customer follow-up.
Coaching in real situations, individual feedback, and hand-over to managers so they can take over.
A few days a month to run your sales or customer service team, without hiring a full-time director.
By the day or at a fixed fee, depending on your needs.
A quantified assessment and a prioritised action plan.
Full implementation, from organisation to team autonomy.
On your premises, on your real cases, for your teams.
Regular, long-term oversight.
Tunisia's leading solar PV company. A six-month assignment.
Build a sales team able to turn enquiries into contracts.
Full audit, set-up of the Acquisition team (processes, call tracking, KPIs, CRM procedures), team training and coaching, project management of a new ERP roll-out.
An operational Acquisition team with its own processes, tracking KPIs and a trained, autonomous staff, plus a new ERP in place.
Customer relations training for staff.
Customer relations training for staff.
Twenty years with a global leader in customer experience, before founding GDENA.
employees led on a single site, including 82 managers.
customer satisfaction or more in surveys, on the site I ran.
AFNOR NF Service / ISO 18295 certification for customer relations.
A free first conversation to understand your goals, with no commitment.