Sales organisation, customer relations, change management, tool roll-outs and corporate events, for businesses and projects in southern Tunisia.
Custom management solutions
Pen and paper, Excel, outdated or overly complex software: I build the console your business needs, made to measure. Already in daily use at Nadhoor Bikes.
Discover the management solutions →Short-term assignments, by the day or at a fixed fee, for SMEs, tourism projects and business support programmes.
Audit, organisation and processes, management KPIs, team training and coaching, part-time management.
View serviceProject management, change management, tool roll-outs: ERP, CRM, website, management console.
View serviceTourism and visitor experience for project founders and programmes. Compliance and customer relations for currency exchange offices.
View serviceTeam building and corporate trips, designed by GDENA and delivered with partner travel agencies.
View serviceWhat sets GDENA apart.
Twenty years with a global leader in customer experience: a 550-person site, programmes in Tunisia, Morocco, France, Lebanon and Madagascar.
A currency exchange office licensed by the Central Bank of Tunisia, an audio guide launched and sold within five months, guided tours on the market. What I recommend, I have done first.
Based in Djerba, available across the South. Physically present throughout the assignment, not just on video calls.
A six-month assignment.
Build a sales team able to turn enquiries into contracts.
Full audit, set-up of the Acquisition team (processes, call tracking, KPIs, CRM procedures), team training and coaching, project management of a new ERP roll-out.
An operational Acquisition team with its own processes, tracking KPIs and a trained, autonomous staff, plus a new ERP in place.
An assignment ends when your teams can run on their own.
Observe the field, measure, listen to teams and customers.
Processes, roles, tools and KPIs suited to your size.
Train and coach teams in real working conditions.
Hand over, with checkpoints so the results last.
A free first conversation to understand your goals, with no commitment.
GDENA Partnership